Transparent & Trustworthy
by Design

When you use Qerray, we collect the following information to provide and improve our services:

• Account information: full name (username), email address, and phone number provided at registration
• Role information: whether you are a Client (tenant) or Owner (property owner)
• City and location preferences: the city you select during registration or while posting a property request
• Property requests: details you provide when publishing a request (property type, budget, duration, number of persons, description)
• Offers and negotiations: price offers, counter-offers, and negotiation history between users
• Messages: in-app chat messages exchanged between clients and owners after an offer is accepted
• Profile photo: optional image you may upload to your profile
• Device & usage data: app version, device type, OS version, and crash logs for stability purposes

• To create and manage your account and authenticate your identity
• To match property requests with owners in the same city
• To enable the offer and counter-offer negotiation system
• To open and maintain chat conversations after accepted offers
• To display performance statistics to property owners (accepted offer amounts)
• To send in-app notifications about new requests, offers, and responses
• To improve app performance and fix bugs via anonymized usage analytics
• To enforce our Terms of Service and prevent abuse

Qerray uses the following trusted third-party services, each with their own privacy policy:

We do not sell your personal data to any third parties. Data shared with the above services is strictly for platform functionality.

• Account data is retained while your account is active
• When you request account deletion, your data is scheduled for permanent removal after a 30-day grace period
• Chat messages and negotiation records are retained for 12 months after the related request is closed
• Performance records (earnings history) are retained for the duration of account activity

• Access: You can view your personal data in the app Settings page at any time
• Edit: You can update your username, phone, city, and profile photo in Settings
• Delete: You can permanently delete your account from the Settings page. Data will be removed within 30 days
• Withdraw consent: You may stop using the app at any time. Uninstalling the app does not delete your account data; you must use the in-app deletion feature
• Portability: Contact us to request a copy of your personal data

Qerray is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will delete it immediately.

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), Supabase Row Level Security (RLS) to ensure users can only access their own data, and regular security monitoring. However, no method of transmission over the internet is 100% secure.

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top of this page. Continued use of the app after changes constitutes acceptance of the updated policy. For significant changes, we will provide in-app notification.

By downloading, installing, or using the Qerray mobile application, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the app.

Qerray is a real estate negotiation marketplace that connects:

• Clients (Tenants): individuals seeking to rent property (apartments, houses, commercial spaces, studios, villas, offices, rooms, or hotels)
• Owners (Proprietaires): individuals who own property and wish to respond to rental requests in their city

The core workflow of Qerray operates as follows:

1. Client posts a request specifying property type, city, budget, rental duration, start date, and number of persons.
2. Owner receives notification when a request matching their city is posted.
3. Owner responds with one of three options: Accept the client’s budget, Reject the request, or send a Counter-Offer with a different price.
4. If a Counter-Offer is sent, the client may Accept or Reject the counter-offer.
5. Upon acceptance, a private chat is opened between both parties, the request is marked as accepted, and the agreed amount is recorded in the owner’s performance stats.

Requests expire automatically after 30 days if not accepted.

• You must be at least 18 years old to use Qerray
• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate, truthful, and up-to-date information
• Each person may only create one account
• You are solely responsible for all activity that occurs under your account

Users registered as Clients may switch to Owner mode via the “Mode Propriétaire” toggle in Settings. This switch is immediate and does not require re-registration, as phone number and city information is collected at sign-up. Owners may similarly revert to Client mode at any time.

You agree NOT to use Qerray to:

• Post fake, misleading, or fraudulent property requests or offers
• Harass, threaten, or abuse other users through the messaging system
• Impersonate another person or entity
• Attempt to circumvent or manipulate the negotiation system
• Collect personal data of other users without their explicit consent
• Use automated scripts, bots, or scrapers to interact with the platform
• Engage in any activity that violates applicable Moroccan or international laws

All content, design, code, trademarks, and materials within Qerray are the intellectual property of Qerray and its developers. You may not copy, reproduce, distribute, or create derivative works from any part of the app without prior written permission.

Qerray is provided “as is” without warranties of any kind. To the maximum extent permitted by law:

• We do not guarantee the accuracy of any property request or offer posted by users
• We are not liable for any direct, indirect, or consequential damages resulting from agreements made between users
• We do not guarantee uninterrupted or error-free operation of the app
• We are not responsible for the conduct of any user on or off the platform

We reserve the right to suspend or permanently terminate accounts that violate these Terms, engage in fraudulent activity, or misuse the platform, with or without prior notice. Users may delete their own accounts from Settings at any time.

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Morocco. Any disputes shall be subject to the exclusive jurisdiction of Moroccan courts.

We may modify these Terms at any time. Changes will be communicated via in-app notification or updated effective date. Continued use of the app after any changes constitutes your acceptance of the new Terms.

Users can delete their account and all associated data by navigating to:

• INTERNET — Required to communicate with Supabase backend servers
• POST_NOTIFICATIONS — To send in-app notifications about new offers and messages (user permission requested at runtime)
• READ_EXTERNAL_STORAGE / CAMERA (optional) — Only if user chooses to upload a profile photo from gallery

• General support inquiries: within 48 hours
• Data deletion requests: confirmed within 5 business days, completed within 30 days
• Legal or privacy concerns: within 7 business days